Shipping Policy
This Shipping Policy explains the general processing and delivery practices for orders placed through Glowverixa at glowverixa.com.
Order Processing
Orders are generally processed within 1–3 business days after successful payment and order confirmation.
Processing time may include order verification, preparation, packaging and transfer to the appropriate shipping provider.
Business days generally exclude weekends and applicable public holidays.
Processing time is separate from transit time.
Estimated Delivery Time
Estimated delivery is normally 7–14 business days after the order has been processed.
Delivery estimates are provided for general guidance and are not guaranteed delivery dates.
Actual delivery times may vary depending on destination, shipping provider operations, transportation conditions, customs procedures where applicable, weather, public holidays, incorrect address information or other circumstances beyond our reasonable control.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review all shipping details carefully before completing checkout.
If you notice an address error, contact service@glowverixa.com as soon as possible.
We will make reasonable efforts to assist before the order is dispatched, but address changes cannot be guaranteed after processing or shipment has begun.
Shipment Confirmation
Where tracking information is available, customers may receive shipment or tracking information after the order has been dispatched.
Tracking events are supplied by the relevant carrier and may not update immediately after shipment.
Delayed Orders
Occasional shipping delays may occur due to carrier operations, customs, adverse weather, seasonal demand, public holidays, transportation disruptions or other external circumstances.
If your shipment appears significantly delayed, contact service@glowverixa.com with your order number.
Our team will review the available order and shipping information.
Multiple Packages
In some cases, items within the same order may be shipped separately.
If this occurs, packages may arrive at different times.
Receiving one package does not necessarily mean that all items in the order have been delivered.
Incorrect or Incomplete Addresses
Orders delayed, returned or undeliverable because of an incorrect or incomplete address may require additional processing.
Additional shipping charges may apply where a shipment must be sent again because the original shipping information supplied by the customer was inaccurate.
Lost or Damaged Packages
If your package appears lost or arrives materially damaged, please contact service@glowverixa.com.
Include your order number and any relevant photographs or delivery information.
We will review the circumstances and available carrier information to determine the appropriate next steps.
Customs and Import Requirements
International shipments may be subject to local customs procedures, import rules, taxes or duties depending on the destination.
Where applicable, such requirements are determined by local authorities and may affect delivery timing.
Customer Service
Email: service@glowverixa.com
Phone: +86 19332167828
Customer Service Hours: 8:00 AM–10:00 PM
Glowverixa is operated by Hangzhou Yingguang Technology Co., Ltd.
Business Address: Room 434, Building 1, No. 21 Longtan Road, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province