Return & Refund Policy
At Glowverixa, we want customers to have clear information about returns and refunds.
This policy applies to eligible purchases made through glowverixa.com.
90-Day Return Window
Eligible products may be returned within 90 days.
The return period is generally measured from the date the order is delivered.
To request a return, contact service@glowverixa.com before sending any item back.
Return Eligibility
To qualify for a standard return, the product should generally be returned in substantially the same condition in which it was received.
Where applicable, the item should include original components, accessories and packaging.
Products showing unreasonable damage caused after delivery, misuse, unauthorized modification or other conditions unrelated to a product issue may not qualify for a full refund.
Certain products may have additional return conditions where necessary for hygiene, safety or product-specific reasons. Any material restrictions will be communicated where applicable.
Starting a Return
Contact our customer service team at service@glowverixa.com.
Provide your order number, the item you wish to return and the reason for the return.
For damaged, defective or incorrect products, we may request photographs or other reasonable evidence so that we can review the issue.
After reviewing the request, we will provide appropriate instructions where the return is approved.
Please do not send merchandise to an address without first receiving return instructions.
Damaged, Defective or Incorrect Items
If you receive an item that appears damaged, defective or materially different from what you ordered, contact us as soon as reasonably possible.
Please provide clear photographs of the item, relevant packaging and shipping label if requested.
After reviewing the information, we will determine an appropriate resolution based on the circumstances.
Return Shipping Costs
Responsibility for return shipping may depend on the reason for the return.
Where the return results from customer preference, ordering the wrong item or another reason not caused by an error on our part, the customer may be responsible for applicable return shipping costs.
Where a verified problem results from an incorrect, damaged or defective item attributable to fulfillment, we will review the appropriate resolution with the customer.
Refunds
Once a returned item has been received and reviewed, we will notify you regarding the status of the refund.
Approved refunds are generally processed within 3–7 business days.
Refunds are normally issued to the original payment method where technically and legally possible.
After we issue the refund, banks and payment providers may require additional time before funds appear in the customer's account.
Shipping Charges
Original shipping charges may be non-refundable unless otherwise required by applicable law or unless the refund results from a verified fulfillment error for which we are responsible.
Exchanges
If an exchange is appropriate and available, contact service@glowverixa.com.
Availability may depend on current inventory and product status.
In some circumstances, returning the original item and placing a new order may be the most efficient option.
Order Cancellations
Customers should contact us as quickly as possible if they wish to cancel an order.
If an order has not entered fulfillment, we will make reasonable efforts to process the cancellation.
Once processing or shipment has begun, cancellation may no longer be possible and the normal return procedure may apply.
Contact Us
Brand: Glowverixa
Legal Company Name: Hangzhou Yingguang Technology Co., Ltd.
Email: service@glowverixa.com
Phone: +86 19332167828
Customer Service Hours: 8:00 AM–10:00 PM
Business Address: Room 434, Building 1, No. 21 Longtan Road, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province