Privacy Policy
Last Updated: September 28, 2026
This Privacy Policy explains how Glowverixa and Hangzhou Yingguang Technology Co., Ltd. collect, use, disclose and protect information when customers visit glowverixa.com, create an order, contact customer service or otherwise interact with our website and services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We May Collect
When you interact with Glowverixa, we may collect information that you voluntarily provide, including your name, billing address, shipping address, telephone number, email address, order information and communications with customer service.
When necessary for transactions, payment information may be processed by authorized payment service providers. Glowverixa does not require customers to send full payment card information to us by email.
We may also automatically receive certain technical information when you use the website, including IP address, browser type, device information, operating system, pages visited, referral information and interactions with the website.
Cookies and similar technologies may be used to support website functionality, remember preferences, analyze website performance and improve the shopping experience.
How We Use Information
Information collected through the website may be used to process orders, arrange delivery, provide customer service, communicate regarding transactions, manage returns and refunds, maintain website security, detect fraudulent or unauthorized activity, improve our products and services, maintain business records and comply with applicable legal obligations.
Where permitted, we may also use contact information to send store-related communications or marketing messages. Customers may unsubscribe from promotional communications using the available unsubscribe mechanism.
Transactional or service-related communications may still be sent where necessary to manage an existing order or customer request.
Service Providers
We may share information with service providers that perform functions necessary to operate our business.
These may include payment processors, shipping and logistics providers, website hosting or ecommerce technology providers, customer support services, analytics providers and other operational service providers.
Such parties may receive only the information reasonably necessary to perform their services, subject to their respective obligations and policies.
Legal and Business Requirements
We may disclose information where reasonably necessary to comply with applicable law, legal process, regulatory requirements or valid governmental requests.
Information may also be used or disclosed where necessary to protect the rights, property, security or legitimate interests of Glowverixa, our customers or others.
If our business undergoes a merger, acquisition, restructuring, financing or transfer of assets, information may be transferred as part of that transaction, subject to applicable requirements.
Cookies
Cookies are small data files stored on a user's device.
They may help the website remember preferences, maintain shopping cart functionality, understand website usage and provide other features.
Browser settings may allow users to block or delete cookies. However, disabling certain cookies may affect website functionality.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and transaction records, resolve disputes, enforce agreements and meet legal, tax, accounting or regulatory requirements.
Retention periods may vary depending on the type of information and the reason it was collected.
Security
We use reasonable administrative, technical and organizational measures intended to protect personal information.
However, no internet transmission, electronic storage system or online platform can guarantee absolute security.
Customers are responsible for maintaining the confidentiality of their own account credentials and should contact us if they believe their account or information has been compromised.
Your Choices and Rights
Depending on applicable law and your location, you may have rights concerning your personal information.
These may include requesting access, correction or deletion of certain information, objecting to or restricting certain processing, or requesting information about how personal information is handled.
Requests may be submitted to service@glowverixa.com.
We may need to verify identity before completing certain privacy requests.
Children's Privacy
Glowverixa is intended for general commercial use and is not designed to knowingly collect personal information from children where parental consent would be legally required.
If you believe that personal information involving a child has been provided improperly, please contact us.
Third-Party Links
Our website may contain links to third-party websites or services.
Glowverixa is not responsible for the privacy practices or content of independent third parties. Customers should review the privacy policies of those websites before providing information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal or regulatory changes.
The updated version will be posted on this page with an appropriate revision date.
Contact Information
Glowverixa is operated by Hangzhou Yingguang Technology Co., Ltd.
Legal Representative: Huang Siying
Business Address: Room 434, Building 1, No. 21 Longtan Road, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Email: service@glowverixa.com
Phone: +86 19332167828
Customer Service Hours: 8:00 AM–10:00 PM