Frequently Asked Questions
What is Glowverixa?
Glowverixa is an online store focused on office supplies, desk accessories, organization products and practical workplace essentials.
The store is operated by Hangzhou Yingguang Technology Co., Ltd.
Where can I purchase Glowverixa products?
Glowverixa products are available through glowverixa.com.
Customers should review the product page carefully before placing an order to confirm current pricing, product specifications and availability.
How long does order processing take?
Our standard order processing time is approximately 1–3 business days.
Processing time refers to the period required to confirm, prepare and dispatch an order. It does not include transportation time.
How long does shipping take?
Estimated delivery is normally 7–14 business days after the order has been processed.
Delivery estimates are not guarantees and may be affected by destination, carrier delays, customs procedures, weather, public holidays or other circumstances outside our control.
Will I receive order confirmation?
After a successful order is placed, customers should normally receive an order confirmation using the contact information provided during checkout.
Please make sure that the email address supplied at checkout is accurate.
Can I change or cancel an order?
If you need to request an order change or cancellation, contact service@glowverixa.com as soon as possible.
We will make reasonable efforts to assist. However, once an order has entered processing or has been shipped, we may not be able to cancel or modify it.
What if I entered the wrong shipping address?
Contact us immediately at service@glowverixa.com.
If the order has not yet been dispatched, we may be able to update the address.
Once the order has shipped, changes may no longer be possible. Customers are responsible for providing complete and accurate delivery information when placing an order.
What is your return period?
Eligible products may be returned within 90 days in accordance with our Return Policy.
Return eligibility depends on the condition of the item and the circumstances of the return.
How do I request a return?
Contact service@glowverixa.com before sending an item back.
Please provide your order number and the reason for the return. If necessary, our team may request photographs or other information to review the request.
Do not send products to an address without first receiving return instructions from us.
How long do refunds take?
Approved refunds are generally processed within 3–7 business days.
After we issue the refund, additional time may be required for your bank, card issuer or payment provider to post the funds to your account.
What if my product arrives damaged or incorrect?
Contact us as soon as possible at service@glowverixa.com.
Please include your order number and clear photographs showing the product and any relevant packaging or damage.
Our customer service team will review the issue and advise you regarding the available resolution.
Are product colors exactly the same as shown online?
We make reasonable efforts to display product colors and images accurately.
However, colors may appear slightly different depending on lighting, photography, screen settings and device displays.
How can I contact Glowverixa?
Email: service@glowverixa.com
Phone: +86 19332167828
Customer Service Hours: 8:00 AM–10:00 PM
Who operates Glowverixa?
Glowverixa is operated by Hangzhou Yingguang Technology Co., Ltd.
Legal Representative: Huang Siying
Business Address: Room 434, Building 1, No. 21 Longtan Road, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province