Contact Glowverixa
Thank you for visiting Glowverixa.
Our customer service team is available to assist with questions regarding products, orders, shipping, returns, refunds and general store information.
Customer Service
Email: service@glowverixa.com
Phone: +86 19332167828
Customer Service Hours: 8:00 AM–10:00 PM
We recommend contacting us by email for order-related questions because this allows our team to review the relevant order information and provide a documented response.
Order Support
If you are contacting us regarding an existing order, please include your order number and the email address used during checkout.
Providing accurate order information helps us locate your purchase more efficiently.
For security reasons, we may ask customers to confirm certain order details before we discuss or modify information connected with an order.
Please do not send payment card numbers, passwords or other highly sensitive information by email.
Product Questions
If you have questions regarding a specific Glowverixa product, please include the product name or product page link in your message.
Product details such as materials, dimensions, specifications, included accessories and intended uses may differ between items. Information shown on the individual product page should be reviewed before placing an order.
Shipping Questions
Orders are generally processed within 1–3 business days.
Estimated delivery is normally 7–14 business days after processing.
Actual delivery times can vary depending on destination, carrier operations, customs procedures where applicable, weather, holidays and other circumstances outside our direct control.
Please review our Shipping Policy for further information.
Returns and Refunds
Eligible products may be returned within 90 days in accordance with our Return Policy.
Before returning a product, please contact us at service@glowverixa.com so our team can review the request and provide appropriate return instructions.
Approved refunds are generally processed within 3–7 business days after the return has been reviewed and approved.
Business Information
Brand: Glowverixa
Legal Company Name: Hangzhou Yingguang Technology Co., Ltd.
Legal Representative: Huang Siying
Business Address: Room 434, Building 1, No. 21 Longtan Road, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Website: glowverixa.com
Email: service@glowverixa.com
Phone: +86 19332167828
Customer Service Hours: 8:00 AM–10:00 PM